New: direct telephone number for Customer & Sample Care

Do you want to contact our customer service via the telephone? From now on you can do so on the new direct number +32 (0)9 330 10 13.

Customers can use this number to gain more information about offers, sample collection, requested analyses, interpretation of analysis results, … without first passing the general reception. As a result you gain precious time and are able to pose your customer-related questions immediately to the correct person.

Do you prefer to contact the customer service via email? Not a problem, you can do this via


Customer & Sample Care



+32(0)9 330 10 13

+32(0)9 330 10 10



Pre-analysis advice

  • Choice of analysis method(s)
  • Compiling monitoring plans
  • Offers

Sample collection

  • Advice on sampling
  • Advice on sample quantity and packaging

Questions on requested analyses

  • During the analysis
  • At the time of reporting

Post-analysis advice

  • Interpretation and evaluation of analysis results
  • Additional information on invoices

Other questions

  • Legislation
  • Website
  • Extranet

All other questions